Do you have question for us? We wrote down frequently asked question for you.

What is a network camera?

A network camera (or IP camera) is a small computer and a camera combined in one unit. Once connected to the Internet, it works completely autonomously/independently. See a definition here.

Do I need a public IP?

No, your camera initiates a connection to YouTube servers. It works as a Plug&Play from almost any network with sufficient bandwidth. CamStreamer is compatible with Netrex Monitor which is a cloud camera management.

Do I need a running computer?

No, the video itself is pushed directly from your camera to streaming services. You need a computer just for an initial setup. You don't need a running computer as with other solutions...

I have a strict firewall. What is the correct setting?

You need to allow outgoing TCP connections on port 1935 for YouTube Live.

What is the required connection speed?

It depends on video quality and motion in the video. A video in resolution 720p at 25fps would need at least 2Mbps in the upload direction. The ping time should be less than 100ms.

How can I measure my connection speed?

You can measure it e.g. on speedtest.net. See the upload speed value and ping time. Be sure you are on the same network as the camera.

Can I broadcast my camera 24/7?

Yes, you can. We are running a watchdog on our server to notify you if the camera disconnects and to keep the broadcast running on YT.

Can I record a video?

Yes, a video can be recorded on YouTube if you broadcast less than 4 hours. You can use a YT video editor to trim a video (less than 2 hours). If you need local recording or more than 4 hours, please contact us.

Can I display some information (e.g. weather) over the video?

Yes. See application called CamOverlay.

What happens if I need to replace a camera because it is broken and I have a full license?

We would move the license to another camera. Please contact us in that case on sales@camstreamer.com.

Is there an API? Can I integrate CamStreamer in my product?

Yes. See CamStreamer API documentation.

Is there a partner program?

Yes. Please contact us for more information.

Is AXIS the only supported IP camera manufacturer ?

We support only Axis cameras, because there is an open application platform for third party applications like CamStreamer or CamOverlay and Axis stands for high quality and reliability, which we can confirm based on many years of experience working with Axis.
Axis has many beautiful cameras to choose from. Almost all Axis cameras are supported by CamStreamer and CamOverlay, see the list of compatible models here.

How can I solve YouTube embedding problems ?

If you want to embed your video into any web page, you must enable Monetization first: YouTube Account > Creator Studio > Channel > Monetization > Enable.
This guide may help you. You must also connect your channel with an adsense account. You will propably have to stop & start stream and then use the new link for embedding.

What should I do when I Can't connect to target video server ( Please check DNS settings ) ?

Your camera is not able to resolve DNS address. There are two recommended solutions, pick one :
1) Set DNS server on your camera and allow DNS traffic to and on your firewall
2) Or configure a local DNS server to the camera. See Setup > System Options > TCP/IP > Advanced

Can I stream to more streaming platforms simultaneously ?

Yes, with CamStreamer 2.x you can stream to more streaming platforms simultaneously. Please check https://camstreamer.com/download-app for availability of CamStreamer 2.x for your camera model.

How do I purchase CamStreamer full license ?

Choose the product you want at https://camstreamer.com/#pricing and select the button "buy online". You can pay by a card or with PayPal. The best deal is the bundle with CamOverlay app ( for graphics added to the stream). 

I need a suitable Axis IP camera, which one should i choose ?

If you need help with the camera selection and installation, please check if there is our partner near you or just find the local Axis reseller/distributor. Before the purchase please check https://camstreamer.com/download-app as well and find out if the camera you want is compatible with CamStreamer and/or CamOverlay app. In case you still need help with picking the right one, please contact us at sales@camstreamer.com.

I want to stream live to YouTube, is there any guide about encoder settings, bitrates, and resolutions ?

Yes, there is a nice article regarding bandwidth needed for different video resolutions and frame rates when live streaming to YouTube :
Note: If you're using StreamNow option, the encoder will automatically detect your encoder settings. YouTube events settings can be set manually. Please test the stream before the real event starts.

What's the right way to enter my CamStreamer / CamOverlay license code?

Aftrey you pay for a CamStreamer / CamOverlay license you will receive an e-mail with your license code. The license code must be put into the CamStreamer / CamOverlay application directly after you open it in the Axis application list.  Please check the installation guide to do it the right way. Note: The most common mistake is that some users put it to the Axis user interface in the license key field. This does not work.

Supported browsers

CamStreamer applications work on the latest versions of modern browsers like Chrome, Safari, Mozilla Firefox, MS Edge and Opera. Microsoft Internet Explorer is not supported.

Errors: Get camera time error, cannot check camera time

In most cases, this is due to incorrect settings of the DNS server. You can configure the local DNS server of the camera in the System>TCP/IP section.

I have a trial license, but it doesn’t work without the internet

The trial license requires an internet connection on the camera and port 443 to be opened in your firewall. The first option is to connect the camera to the internet and the second is to buy a full license.

Are there any compatibility issues between CS products and Axis Camera Station?

CamStreamer applications are independent of any video management systems. Therefore, they can run simultaneously.

I have CS 2.0.7 and CS tells me to downgrade to 1.5.3

Your camera has an ARTPEC-4 processor (e.g. P1427-LE). These cameras are officially supported by CS 1.5.3 because their CPU is slightly less powerful then the ARTPEC-5.
CS 2.x is appropriate only when you want to push multiple streams to different streaming platforms. If you don't need this feature, we recommend using CS 1.5.3.
If the camera has FW 6.40 or newer, you can install CS v2 as well – just download the ARTPEC-5 package. In all situations, please install CS 1.5 or 2.1 – they are both more reliable than 2.0.

Camera V5915 does not support CamStreamer 2.x

Unfortunately the last FW from Axis is and it does not contain the necessary components. The new CamStreamer will work on the camera only if Axis releases new FW.

How can I start/stop streams via API?

First, you’ll need the ID of your stream, which can be found via an API call or in the Server Report of the camera.
Second, you can call API to stop/start
Below are some examples of calls for CamStreamer 2.x (more info in API section). You’ll need to change the password, IP address and ID of your stream.

  • Active services http://root:password@
  • Call for stop http://root:password@
  • Call for start http://root:password@

I need to stream sound from a different source/ my camera does not have a microphone

CamStreamer supports external audio sources via URL. If you want to use audio from another camera in the same network, use the URL rtsp://root:password@IPaddress/axis-media/media.amp?audio=1&video=0.

Contact us

Thank you, that your are interested in CamStreamer. Please use our contact form on the right side or send us an e-mail to sales or support as needed. You can find answers to frequently asked questions here.

You can contact our local partners as well, they are ready to help. Do you have a question about a product, please contact us on sales@camstreamer.com
or call us at +420 226 258 030.

If you need help with our product? See here to your frequently questions or contact us on support@camstreamer.com or call us at +420 226 258 031.

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