Do you have question for us? We wrote down frequently asked question for you.
A network camera (or IP camera) is a small computer and a camera combined in one unit. Once connected to the Internet, it works completely autonomously/independently. See a definition here.
No, your camera initiates a connection to YouTube servers. It works as a Plug&Play from almost any network with sufficient bandwidth. CamStreamer App is compatible with Netrex Monitor which is a cloud camera management.
No, the video itself is pushed directly from your camera to streaming services. You need a computer just for an initial setup. You don't need a running computer as with other solutions...
Bellow is a list of all required network communications:
It depends on video quality and motion in the video. A video in resolution 720p at 25fps would need at least 2Mbps in the upload direction. The ping time should be less than 100ms.
You can measure it e.g. on speedtest.net. See the upload speed value and ping time. Be sure you are on the same network as the camera.
Yes, you can. We are running a watchdog on our server to notify you if the camera disconnects and to keep the broadcast running on YT.
Yes, a video can be recorded on YouTube if you broadcast less than 4 hours. You can use a YT video editor to trim a video (less than 2 hours). If you need local recording or more than 4 hours, please contact us.
Yes. See application called CamOverlay.
We would move the license to another camera. Please contact us in that case on sales@camstreamer.com.
Yes. See CamStreamer App API documentation.
Yes. Please contact us for more information.
It is possible to switch on only 2 services at the same time.
Yes, you can set weekly schedules.
Images can be uploaded via CamOvelray’s user interface to an SD card (recommended), or a cloud can be used. Uploading images onto the camera’s memory is not technically possible due to the speed of the graphic upload.
This depends on the size of the graphics. Small graphics can be uploaded (on current cameras) up to 2x per sec. When reading images from the SD card, data is stored in the camera’s cache when the first image is displayed, which may cause the upload to take longer. The next display of the same graphic is up to 90% faster. The camera’s cache cannot be used for displaying images stored on a cloud.
The same as the video resolution – the picture can't extend beyond the borders of the camera video.
Graphics stays the same - 1:1, any position/offset is set in pixels, so it is possible to set up for just one specific resolution.
Yes, see the API documentation.
Yes, please contact us.
We will try to find solution for you, contact us.
We will transfer the licence to new camera.(only if you provide RMA)
Supported image formats are jpeg and png (with alpha channel).
Graphics can be placed anywhere in the video either with the help of preset locations or x/y coordinates.
We support only Axis cameras, because there is an open application platform for third party applications like CamStreamer App or CamOverlay App and Axis stands for high quality and reliability, which we can confirm based on many years of experience working with Axis.
Axis has many beautiful cameras to choose from. Almost all Axis cameras are supported by CamStreamer App and CamOverlay App, see the list of compatible models here.
If you want to embed your video into any web page, you must enable Monetization first: YouTube Account > Creator Studio > Channel > Monetization > Enable.
This guide may help you. You must also connect your channel with an adsense account. You will propably have to stop & start stream and then use the new link for embedding.
Your camera is not able to resolve DNS address. There are two recommended solutions, pick one :
1) Set DNS server 8.8.8.8 on your camera and allow DNS traffic to 8.8.8.8 and on your firewall
2) Or configure a local DNS server to the camera. See Setup > System Options > TCP/IP > Advanced
Yes, with CamStreamer App 2.x you can stream to more streaming platforms simultaneously. Please check https://camstreamer.com/download-app for availability of CamStreamer App 2.x for your camera model.
Choose the product you want at https://camstreamer.com/#pricing and select the button "buy online". You can pay by a card or with PayPal. The best deal is the bundle with CamOverlay app ( for graphics added to the stream).
If you need help with the camera selection and installation, please check if there is our partner near you or just find the local Axis reseller/distributor. Before the purchase please check https://camstreamer.com/download-app as well and find out if the camera you want is compatible with CamStreamer App and/or CamOverlay App. In case you still need help with picking the right one, please contact us at sales@camstreamer.com.
Aftrey you pay for one of our application license you will receive an e-mail with your license code. The license code must be put into the application directly after you open it in the Axis application list. Please check the installation guide to do it the right way. Note: The most common mistake is that some users put it to the Axis user interface in the license key field. This does not work.
CamStreamer applications work on the latest versions of modern browsers like Chrome, Safari, Mozilla Firefox, MS Edge and Opera. Microsoft Internet Explorer is not supported.
In most cases, this is due to incorrect settings of the DNS server. You can configure the local DNS server of the camera in the System>TCP/IP section.
The trial license requires an internet connection on the camera and port 443 to be opened in your firewall. The first option is to connect the camera to the internet and the second is to buy a full license.
CamStreamer applications are independent of any video management systems. Therefore, they can run simultaneously.
Your camera has an ARTPEC-4 processor (e.g. P1427-LE). These cameras are officially supported by CS 1.5.3 because their CPU is slightly less powerful then the ARTPEC-5.
CS 2.x is appropriate only when you want to push multiple streams to different streaming platforms. If you don't need this feature, we recommend using CS 1.5.3.
If the camera has FW 6.40 or newer, you can install CS v2 as well – just download the ARTPEC-5 package. In all situations, please install CS 1.5 or 2.1 – they are both more reliable than 2.0.
Unfortunately the last FW from Axis is 5.75.1.11 and it does not contain the necessary components. The new CamStreamer App will work on the camera only if Axis releases new FW.
First, you’ll need the ID of your stream, which can be found via an API call or in the Server Report of the camera.
Second, you can call API to stop/start
Below are some examples of calls for CamStreamer App 2.x (more info in API section). You’ll need to change the password, IP address and ID of your stream.
CamStreamer App supports external audio sources via URL. If you want to use audio from another camera in the same network, use the URL rtsp://root:password@IPaddress/axis-media/media.amp?audio=1&video=0.
In older FW, switch off the text overlay in Axis settings or upgrade to the newest FW if it is available.
Please check amount of events in Creator Studio -> Live steaming -> Events. If you have them about 100, delete any of them. (error message: youtube account isn't setup for streaming)
Yes! There is a solution in the CamStreamer App interface in the stream settings. At the bottom of the stream settings page, you'll see a preview window of the running stream. Under this window, you'll find a permanent link and permanent player (embeddable code to your page). Your viewers will go to our redirector first and receive a valid link to your YouTube stream.
No. All streams that were running or active will continue in streaming or will start to stream within set time.
If you find that your stream is lagging or choppy, go through and test the following points:
1. Check your connection speed at speedtest.net – UPLOAD has to be set with a reserve that is larger than your set bitrate. Latency should be a minimum of 100ms.
2. DPI: Deep Packet Inspection causes random network latency to your firewall, which the RTMP does not like.
3. Camera load – an overloaded camera will leave out frames. Reduce the camera load by:
a) Checking/reducing the number of outgoing streams from the camera
b) Turning off the other ACAP applications on the camera
c) Reducing the audio sample rate
4. Use the default “Video Quality”. Selecting “custom” can lead to video sent to YouTube with the wrong parameters. See here.
If you have lower version of CamStreamer App than 1.5.3 please upgrade to the latest one which is available in our download section (Support -> Download + Compatible cameras)
Yes, we have solution for this. If you are interested, please contact as on sales@camstreamer.com
If you have not found a solution for your license problem, please contact us at sales@camstreamer.com
Some cameras have unfortunately swapped color mode in different orientations. If you install application in fixed position of the camera, app checks color mode and use the right one. If you change camera orientation for e.g. 180° after installation and your camera has this issue, it is necessary to restart application so it will be checked again and changed. It this does not help, let us know here.
Streaming to MS Azure is possible via service „RTMP ingest server (Universal)“. Format of address is rtmp://streamingaddress/streamkey. For unknown reason stream key is not visible in web interface and you have to find it in XML file for set up FMLE encoder (in Ingest preset). It is under RTMP address in output details. For preview copy preview address and insert it to VLC player (Media -> Open network stream).
During start of communication between camera and Azure you can see temporally warning regarding port 1935.
Thank you, that your are interested in CamStreamer Apps. Please use our contact form on the right side or send us an e-mail to sales or support as needed. You can find answers to frequently asked questions here.
You can contact our local partners as well, they are ready to help. Do you have
a question about a product, please contact us on sales@camstreamer.com
or call us at +420 226 258 030.
If you need help with our product? See here to your frequently questions or contact us on support@camstreamer.com or call us at +420 226 258 031.