Last updated: 9 Dec 2019
CamStreamer may collect two (2) types of information about you: Personal and Non-Personal.
1.1 Personal Information
Personal Information refers to information that lets CamStreamer know the specifics of who you are, and which may be used to identify, contact or locate you (e.g. name, e-mail address, phone number, contact address or your bank account number). CamStreamer may collect Personal Information when you use the CamStreamer Services including, without limitation, download or purchase licenses, filling out surveys, pay invoices, corresponding with CamStreamer, or otherwise volunteering information about yourself.
1.2 Non-Personal Information
Non-Personal Information refers to information that, by itself does not identify you as a specific individual (e.g. serial number of your camera connected with license number, MAC or IP address of your camera). CamStreamer may collect Non-Personal Information through methods discussed above as well as automatically through use of industry standard technologies described further below. This information may be, however, linked to your Personal Information and in such case may also identify you.
2.1 Getting of licenses
During download of trial license or purchase of new one we collect your e-mail address for our overview of the sold licences and to provide you CamStreamer Services as described in Section 2.2 below.
2.2 Provision of CamStreamer Services
We use Personal and Non-Personal Information that we have about you to deliver the CamStreamer Services to you, or otherwise take steps as set out in our CamStreamer End User License Agreement for Software (i.e. particularly for activation of licenses for the use of our Product, including, but not limited to, streaming of your videos). CamStreamer Services may also include processing of your Personal and Non-Personal Information for system administration purposes and assisting you in diagnosing problems with CamStreamer products (please see Section 2.7 below).
As a part of the CamStreamer Services, we may further store your purchase history and use it to analyse your customer preferences and provide discount scheme based, e.g. on the number of purchased licences.
When providing the CamStreamer Services we collect in particular following Personal and Non-Personal Information: e-mail address connected with used license, serial number of camera, camera model, firmware version, version of our installed application, license code, first access and last access to SW, internal ID of configured streams, type of configured streams (e.g. YouTube, Facebook, Vimeo), for YouTube we log YouTube channel link and direct link to your video.
2.3 Use of YouTube data in our Live gallery
We build CamStreamer Live gallery to be able to show current and potential customers the way how to use Axis cameras and SW of CamStreamer. The CamStreamer Live gallery can also help promote your stream on the internet.
If you reconsider our use of your video(s), you can contact us on email@example.com and ask us to cease such use of your video(s).
2.4 Registered users and User account
If you have purchased a subscription for the use of the CamStreamer Services, you may sign up and create your User account on the CamStreamer websites. The User account enables you, in particular, (i) manage your licenses for the use of CamStreamer Services and your cameras, (ii) change your preferences, or (iii) control your cameras.
As a Registered user, your e-mail address may be used to inform you about changes which are important for your usage of our products, news and some special offers intended for our Registered users.
We may contact you through your email address where we may send you messages about the availability of the CamStreamer Services, security, or other service-related issues and other changes which are important for your use of the CamStreamer Services. We can also send messages about how to use the CamStreamer Services and/or the products you use or have bought, network updates, legal notices, and/or reminders. You may unsubscribe from receiving the news (i. e. to object to receiving the messages from us based on our legitimate interest) within every email delivered to you or you can contact us at firstname.lastname@example.org. Please be aware that you cannot opt-out of receiving service messages from us, including security and legal notices.
2.6 Developing CamStreamer Services
We may also use your data, in particular, your Non-Personal Information, for monitoring CamStreamer performance and traffic on CamStreamer Services and for the further development of CamStreamer Services in order to provide you and others with a better, more intuitive and personalized experience and to drive engagement on the CamStreamer Services.
2.7 Customer support
We use your Personal and Non-Personal Information (which can include communications with you) to investigate, respond to and resolve complaints and CamStreamer Service issues (e.g., bugs).
2.8 Legal claims
In some events, we may also process your Personal and Non-Personal Information (including, but not limited to, your purchase history, debts and information on your use of CamStreamer Services) to help us to establish, exercise or defend legal claims.
2.9 Promotional e-mails
If you have asked us to send you our (and provided us your consent thereto) newsletter, we will send you our campaigns which inform about news of our products.
2.10 Installing packages within CamScripter App
We get information about installed packages within CamScripter App. We gather following details: name of package, vendor of package and version. We do not process anyhow data which are processed by running micro application.
3.1 We retain your personal data (both Personal and Non-Personal Information) while your license to the CamStreamer Services is in existence or as needed to provide you the CamStreamer Services. This includes data you provided to us and data generated or inferred from your use of our services.
3.2 If you have created your User account that allows you to manage your licenses, you can, subject to your subscription, close and delete this User
account. If you choose to close your User account, we generally delete closed account information without undue delay, but no longer than within 30 days of account closure, except as noted below.
3.3 We may retain your personal data even after your license has expired, you have ceased to use our CamStreamer Services and/or after you have closed your User account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce the CamStreamer End User License Agreement for Software. After that, we may also retain de-personalized Non-Personal Information.
4.1 Service providers
We use others to help us provide the CamStreamer Services (e.g., maintenance, analysis, audit, payments, fraud detection, marketing and development). They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.
Service providers we work with to deliver our business, who are acting as processors and provide us with:
We require third-party service providers to maintain appropriate security to protect your information from unauthorised access or processing.
4.2 Sharing data with third parties
Notwithstanding the foregoing, it is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you, (3) investigate and defend ourselves against any third-party claims or allegations; or (4) exercise or protect the rights and safety of CamStreamer. We attempt to notify our users about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.
4.3 Third party links
In either case, such third parties may have separate privacy policies and data collection practices, independent of CamStreamer. CamStreamer: (a) has no responsibility or liability for these independent policies or actions; (b) is not responsible for the privacy practices or the content of such websites; and (c) does not make any warranties or representations about the contents, products or services offered on such websites or the security of any information you provide to them.
6.1 Under the EU General Data Protection Regulation, you have the right to access, rectify, port and delete your personal data (i.e. both the Personal and Non-Personal Information where they identify you).
6.2 For personal data that we have about you may request to:
• Change or correct your data: CamStreamer shall allow Users to update or correct personal information previously submitted, but only to the extent such activities will not compromise privacy or security interests.
• Delete your data: You can ask us to erase or delete all or some of your personal data, provided, however, that such data is no longer necessary to provide the CamStreamer Services to you and/or for any other purpose for which CamStreamer disposes with a relevant legal basis as described in Section 2 above).
• Object to, or limit or restrict use of your data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held) when we process such data on the basis of our legitimate interest (such as for the communication with you).
• Right to access and/or take your data: You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.
6.3 To exercise any of your rights, please contact us at email@example.com. We are committed to providing a safe, secure and all around great service. Therefore, before providing you with the requested personal data and/or before taking any further action to facilitate your request, we may require additional information from you we can use to verify your identity, address or other information or to manage risk and compliance throughout our relationship.
CamStreamer takes appropriate security measures to protect against unauthorized access, alteration, disclosure or destruction of Personal Information. These include, but are not limited to, internal reviews of: (a) CamStreamer’s data collection; (b) storage and processing practices; (c) electronic security measures; and (d) physical security measures to guard against unauthorized access to systems where CamStreamer stores Personal Information.
All CamStreamer employees, contractors and agents who access Personal Information are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution or unauthorized use or disclosure of Personal Information.
General Data Protection Regulation (GDPR) is a new general measure on the protection of personal data in the EU which will come into effect on May 25th, 2018.
We have been dealing intensely with the issue of GDPR in our company and are required to fulfill the conditions that this new norm binds us to, at the latest on the date that it comes into effect. We declare the following in regard to security and organizational measures linked to providing our services: